This article aims to help you troubleshoot and fix the Firestick Not Making Sound problem.

Previous slide
Next slide


Watching your favorite TV Shows and movies can be a wholesome experience with your Amazon Firestick device. Until your Firestick audio does not produce any sounds at all. When you play something, nothing can be heard.

Your Netflix does not make audible effects, not even the other apps pre-loaded in your Firestick. You bump into the same problem over again. Or in some cases, your Firestick has an excellent track record in playing multiple media files without difficulties.

Suddenly, no sound comes out even with the finest display of high-resolution videos and images. Not even the audible clicks when navigating in the home screen or menu. It must be a frustrating scenario for you. What is going on with your Firestick? Are there any ways to fix it? 


Probable Causes Why Your Firestick’s Audio Malfunctions

  • Incompatible Dolby Digital Settings
  • Media Files Not Supporting Your Sound Software
  • Built-In settings Override Your HDMI Connection
  • Faulty Power Cord Connection
  • Muted Audio
  • Audio Receiver (AV) Disabled
  • HDMI Connection Problems
  • HDMI Unsupported Audio
  • TV and AV Receiver Volume
  • Incompatible Audio Settings 
  • Wrong Cable Attachment
  • HDMI Port Malfunction
  • Application Errors
  • Firestick System Not Updated
  • HDCP 2.2 Non-Compliant Ports




How to Fix Firestick’s No-Sound Problem

Here is a step-by-step guide addressing each problem encountered when your Firestick is not making any sound at all:

Incompatible Dolby Digital Settings

Your Firestick comes automatically with Dolby Digital Support. Upon purchase, these settings are already activated. Some Dolby Digital Settings may cause incompatibility with some media files or hardware. You can try these solutions for an easy fix.

  • Hit the Home button on your Firestick’s remote.
  • Press on the Menu tab.
  • Use the scroll wheel and proceed to Settings.
  • Then, Go to Display and Sounds.
  • Click on Audio.
  • Select Surround Sound.
  • Change Best Available to Stereo.
  • Disable Always Digital Dolby Plus (For Amazon Firestick Users).


Media Files Not Supporting Your Sound Software

Some movies preloaded into Firestick and its applications do not support a Dolby Digital Set-up. You will have to change some settings while playing the video.

Nonetheless, here’s the proper sequence of modifying some settings:

  • Proceed to the Menu.
  • The, Click on Settings.
  • Go to Display and Sounds.
  • Select Audio.
  • Press on Dolby Digital Plus.
  • Then, Change to Stereo.

Built-In settings Override Your HDMI Connection

Several sound systems installed with your TV set-up may not play videos and audio properly. Nonetheless, this is caused by their incompatibility with Dolby Digital.

You can switch off this feature by following these steps:

  • Go to the Menu.
  • Select the Settings tab.
  • Then, Click on Display and Sounds.
  • Press on Audio.
  • Then, Apply Dolby Digital Plus OFF.


Faulty Power Cord Connection

Many people opt to plug their Firestick’s USB power cord directly into their television sets. As a result, the Firestick’s USB power cord does not collect sufficient energy to simultaneously power both the TV set and the Firestick device. Nonetheless, this may cause difficulties with video and audio output.

  • Unplug your Firestick power cord from the TV set.
  • Plug the USB power cord directly into an electrical outlet.


Muted Audio

To the surprise of many users, their Amazon Firestick device would not play sounds as it used to previous viewing sessions. However, these problems are usually caused by a simple factor such as the unintentional muting of the device via the remote.

  • Check your TV set’s volume.
  • Inspect your remote control for low-battery.
  • Then, Click the MUTE button on your remote to restore the sound.



ReviewVPN cannot attest to the legality, security and privacy of the applications discussed on this site. It is highly recommended that you use a VPN service while streaming or using Kodi.

Currently, your IP is visible to everyone and your Browser is being tracked by Advertisers & ISP Provider.

Save 65% Now

Limited Time Offer

Here are the main reasons why you must use a VPN:

  • Your activities are hidden from your ISP, the government, and from the apps you are using.
  • You can access additional movies and TV streams.
  • ISP attempts to throttle are thrwarted thus reducing buffering issues.
  • Geographically restricted content like Netflix and Hulu can be unblocked.

A VPN works be replacing your ISP-assigned IP address and creating an encrypted tunnel. We recommend the no log service offered by IPVanish. It works well on a Firestick and offers the fastest possible speeds.

Special Limited Time Offer - Get IPVanish


Audio Receiver Disabled

Some Firestick and Home Entertainment set-ups utilize an AV receiver. This add-on hardware is necessary to process the Firestick’s sounds into external speakers. Nonetheless, they sometimes simply forget to switch on their AV receiver causing Firestick unable to produce sounds.

  • Inspect your AV Receiver for damages.
  • Check all the cable connections.
  • Then, Ensure that the power lights indicator of the AV unit is ON.


HDMI Connection Problems

There are occurrences when your Firestick’s sound problem is caused by a detached HDMI cable. In some instances, the HDMI plug might be loose. All these factors can cause sound malfunctions with your Firestick device.

  • Unplug your Firestick’s HDMI cable from the TV’s HDMI port.
  • Then, Reconnect the cable ensuring it is fixed and stable.
  • Secure your connection by slightly tightening it with pressure.
  • Reboot your Firestick and television set.
  • Then, Check for sound functionality.


HDMI Unsupported Audio

In some varied cases, your television’s HDMI port is not designed for audio connectivity. However, you can check out non-audio indicators such as DVI, Monitor, and PC. These types of ports are only designed to support video input and display.

  • Make sure that your TV’s HDMI port supports audio capabilities.
  • Attach your Firestick cable to a port without DVI, Monitor, and PC labels.


TV and AV Receiver Volume

A primarily overlooked reason why your Firestick is incapable of making sounds is due to volume levels. Some people often lower the volumes for different purposes such as sleeping and forget to turn it up again. Nonetheless, it leaves your Firestick or television in minimal volume levels where sounds might seem incomprehensible.

  • Increase the volume of your TV Set.
  • Up the volume of your AV receiver.
  • Use the surround sound remote to change the volume to higher levels.
  • Then, Ensure that all audio device volumes are above minimum ranges.


Incompatible Audio Settings

New home entertainment platforms are connected with AV receivers and surround sound hardware. There are cases where the output sound is configured with an incompatible port. Sometimes, the TV is set for analog audio but the audio signals are transmitted with an optical audio cable which causes incompatibility and sound malfunction.

  • Check the settings of your TV set.
  • Go to Settings.
  • Then, Change it to HDMI on Digital.


Wrong Cable Attachment

When your Firestick does not create audible frequencies, you might be connecting a video-only cable. Some AV receivers come with an optical audio port that requires an optical audio cable. 

  • Inspect your TV set for optical connectivity port.
  • Purchase an AV receiver with an optical audio port.
  • Get an optical audio cable.
  • Then, Attach your optical audio cable to the ports of your AV receiver and television set.


HDMI Port Malfunction

Some TV HDMI ports malfunction due to damage or long periods of use. Luckily, modern TV sets come with extra HDMI ports for multiple connections. Nonetheless, these ports are labeled as HDMI, PC, or DVD. Users often attach their Firestick’s cable to another port and then reconnect to its original port.

  • Disconnect your Firestick from its initial connection.
  • Unplug your Firestick from the power supply.
  • Then, Carefully connect your Firestick’s cable to another HDMI port.
  • Return your Firestick’s cable to its primary port connection.
  • Then, Reboot your Firestick and your television set.


Application Errors

Glitches and errors are typical issues that can cause Firestick sound difficulties. It might be a system error, bugs, glitches, or sometimes even a compromised system. However, your applications can misbehave during the onset of system or connection problems.

  • Close your App player.
  • Navigate to Firestick’s Home Screen.
  • Then, Go to Settings.
  • Select the App Menu.
  • Click on Manage Installed Applications.
  • Choose the application you are using.
  • Force Close the application.
  • Then, Reboot your Firestick.
  • Restart the application you’ve previously opened.


Firestick System Not Updated

Just like other hardware, your Firestick requires periodic maintenance such as system updates. Amazon provides consistent updates for its proprietary hardware and software products. Nonetheless, these updates are necessary to fix glitches, bugs, and errors reported by other users.

  • Open your Firestick’s Home Screen.
  • Maneuver towards the Settings menu.
  • Click on System.
  • Select About.
  • Choose the Software Version option.
  • Press on Check for System Updates.
  • Wait for results to conclude.
  • Complete required system updates.


HDCP 2.2 Non-Compliant Ports

Several users connect adapters and HDMI splitters with their home entertainment platforms. Some of these hardware installations might not be HDCP 2.2 compliant. They might not be valid for use and cause sound problems as HDCP 2.2 is the latest copyright protection. 

  • Disconnect your previous HDMI port connection.
  • Attach the cable to an HDCP 2.2 validated port.
  • Check all your connections to be HDCP 2.2 compliant.
  • Connect all AV cables to HDCP 2.2 compliant ports.


Stream Videos Safely with Surfshark

Streaming high-resolution videos can be monitored by your internet service provider (ISP). The streaming of quality videos that can exceed your connection’s bandwidth limit causes your IP to throttle up your connectivity rate resulting in lags, stuttering and buffering.

These factors can result in a ruined streaming experience. We recommend an effective solution which is to have a powerful and magnificent VPN like Surfshark. Several VPNs are available on the market, but Surfshark is designed for you while streaming your favorite video shows. Surfshark is the ultimate choice and companion while watching online video clips.


Here is a list of advantages that Surfshark may offer you:

  • Provides a digitized shield keeping your ISP from spying on your online activities.
  • Bridges you to virtual tunnels outmatching the effects of geo-blocks.
  • Cloaks your identity from online threats like hackers wanting to steal your valuable credentials.
  • Secures your data and files from malware.
  • Keeps your internet connection, digitized activities, and data anonymous.
  • Increases your internet speed.
  • Torrent downloads are faster and easily accessible.
  • Prevents Firestick buffering.


How to Install Surfshark VPN on Firestick

If your Firestick still has the older interface, read this article to learn how to update it: Update Firestick Interface.

Follow our screenshots below to install the SurfShark VPN app on your Fire TV stick.

1. Go to the Home screen of your Firestick.

step 1 Install Surfshark VPN on Firestick


2. Navigate towards the Find tab. Press the Search button from the resulting dropdown.

step 2 Install Surfshark VPN on Firestick


3. Type in the keyword of SurfShark and select from the suggestions that will appear.

step 3 Install Surfshark VPN on Firestick


4. Click the official SurfShark icon from your search results.

step 4 Install Surfshark VPN on Firestick


5. Press the Download (You own it) button.

step 5 Install Surfshark VPN on Firestick


6. The SurfShark VPN installer will download on your device.

step 6 Install Surfshark VPN on Firestick


7. SurfShark VPN’s app will automatically install itself on your Fire TV stick.

step 7 Install Surfshark VPN on Firestick


8. Press the Open button after completing SurfShark VPN’s installation process.

step 8 Install Surfshark VPN on Firestick


9. Please wait for the SurfShark VPN to load its user interface.

step 9 Install Surfshark VPN on Firestick


10. You can now log in with your SurfShark VPN account credentials.

step 10 Install Surfshark VPN on Firestick

Learn more about Surfshark and Grab the Best Surfshark Deal Now!


Install Surfshark on Firestick

Best Surfshark Deal


Other VPNs to Consider

NordVPN (Best for Streaming)

Best Features

  • 5000+ Server in 50+ Countries 
  • Military-Grade Encryption
  • Fast Connection Speed
  • Suitable to a lot of devices
  • No-Log Policy

  • Complete $5.89 per month (64% Discount)
  • Plus $4.59 per month (56% Discount)
  • Standard $3.69 per month (55% Discount)

Best Features

  • 750+ High-speed VPN Servers in 43 Locations
  • Military-Grade Encryption
  • Fastest HD Streaming and Gaming
  • 30-Day Money-Back Guarantee
  • Unlimited Data & Devices
  • No-Log Policy

  • 3 Years $1.99 per month (82% Discount)
  • 1 Years $3.29 per month (70% Discount)
  • 1 Month $10.99 per month

IPVanish VPN (Most Secure)

Best Features

  • 1200+ Servers in 60+ Countries around the world
  • Unlimited Connections
  • No-Log Policy
  • Top Notch Military-Grade VPN Protocols and Encryptions
  • 100% Safe and Secured
  • Most Trusted VPN
  • Best VPN for Firestick
  • 30-Day Money-Back Guarantee

  • Yearly $3.99 per month (63% Discount) – 30 days risk free + Ransomware & Malware Protection
  • Quarterly $5.32 per month (51% Discount)
  • Monthly $10.99 per month


For more VPN discounts, go to ReviewVPN Deals and purchase the best VPN for you.

Click here to get the lowest price on Surfshark through our exclusive limited-time offer.



What is an Optical Audio Cable?

These are cables made from fiber optic materials that transmit both audio and video signals. Nonetheless, your home entertainment platform and AV receiver have ports designed for these types of cables.


What is HDCP 2.2?

HDCP 2.2 is the latest iteration of copyright protection for streaming devices. However, it functions to secure the connection between port and display devices.


Are there automatic updates with Firestick?

Yes. Upon Amazon Firestick purchase, the automatic updates are already activated. Nonetheless, you can always change this feature by accessing Firestick’s settings.



Several people have already reported and encountered the no sound problem occurring with their Firestick device. The causes of Firestick’s audio difficulties may stem from the device’s built-in settings, physical cable connections, faulty hardware, incompatible hardware, and some software issues.

Nonetheless, we hope that the article has helped you troubleshoot and fix your Firestick’s No Sound problem.

How useful was this post?

Click on a star to rate it!

Average rating 5 / 5. Vote count: 1

No votes so far! Be the first to rate this post.

Share This Article :

Leave a Reply

Your email address will not be published.