Pricing

SurfShark is creating quite a buzz, because its prices are some of the lowest in the industry, even undercutting NordVPN. They have 3 plans:

SurfShark Pricing

Monthly – $11.95 per month

2 years – $1.99 per month

Prices of less than $2 a month are pretty low. Definitely for a contender with a rapidly growing user base like SurfShark.

The company is also aggressively onboarding users with their 30-day free trial period. In addition, both yearly plans come with a 30-day money-back guarantee.

The flip side of this, is some reviewers have questioned whether you are going to get the best service and security if SurfShark is charging such a low initial fee.

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SurfShark VPN Review Video

Pros
  • + Unlimited Devices
  • + Zero Log Policy
  • + CleanWeb Feature
Cons
  • Live Support Chat Only
  • Patchy Server Locations
  • Slow Connection Times
Frequently Asked Questions
What does it cost?
Prices start at $11.95 / mo
How many servers are there?
800+ VPN servers in 69 locations across 50 countries
What apps are there?
Windows, Mac, iOS, and Android, Linux, FireTV, Firefox, Chrome
Are there logs?
Zero logs are kept
What protocols exist?
IKEv2/IPsec OpenVPN
Is there a trial?
30-day money-back guarantee

Client

SurfShark VPN Client

Privacy /Anonymity

SurfShark joins a host of companies of keeping no logs as all. Including any session information, VPN servers you use, and any other browsing relating traffic or data. Companies are beginning to protect their users by simply not keeping logs at all.

They also display a review from an independent German security company to show that their standards have passed a third-party audit.

Also, they have some lovely additional function in the Clean Web settings which blocks certain third-party ads and malware.

Torrent Policy

Unlike some companies, SurfShark clearly states that you can Torrent, and states they work well with uTorrent and other major torrent providers. They have reasonable speeds across their servers which allow you to get the speed needed to upload and download files.

Also, SurfShark offers its own Multi-Hop function which allows you to connect to 2 VPN servers in neighboring countries. Similar to NordVPN’s double VPN service.

Does It Work Well With Kodi?

If you love torrents and watching the latest box office blockbuster then Kodi is for you. Kodi is a one-stop-shop for thousands of applications and extensions allowing you to do everything from watching ESPN to seeing the latest tv show.

What’s better is that using a VPN you can easily access shows all over the world on Kodi.

With reasonable speeds, a multitude of servers, and secure connection and privacy SurfShark is perfect for use with Kodi.

Streaming Netflix?

A lot of VPN providers struggle to connect to Netflix consistently, but with SurfShark we had no problems at all. They offer an impressive range of locations to connect from, and we are sure this will continue to grow as the user base swells.

You can enjoy Netflix in most countries with SurfShark with ease.

Tor Compatibility

The Onion Router or Tor is a well-known public and free way to secure your connection and IP, by bouncing your data through three public nodes thus obscuring where your traffic is coming from. SurfShark makes no specific mention of Tor, but it’s not surprising as Tor is in some ways a viable competitor. But we see no reason you cannot access Tor over VPN. Though be warned the connection would be slow and Tor isn’t suited for torrenting or streaming.

GeoIP

SurfShark had no problems at all accessing sites which were GeoIP fixed, in particular BBC IPlayer. The UK media player has proven to be as hard as Netflix for some VPN providers to access, but SurfShark did so with ease. You will also have no problems with UK porn restrictions.

Speed

We mentioned reasonable speeds because SurfShark for us isn’t the fastest we have seen, but it’s not far off. You will get those speeds we are looking for of 40-60MBps download and 7-10Mbps upload, but some of their servers and virtual locations can be much slower.

Also, we noticed that a lot of their servers will route through Germany, even though they show a different physical location. So, it’s worth running an IP check, as it’s no problem if you are in Germany. But if you access Vietnam, you’d be better off connecting to Hong Kong. As their Vietnam server is based in Germany!

Security

SurfShark offers the full host of encryption. AES 256-bit encryption with all the security protocols we would expect from a top-tier provider. Your service will automatically connect using an IKEv2 connection and OpenVPN encryption.

Customer Support

We can’t fault SurfShark’s customer support, but their chat support is not 24/7, unlike other providers.

They got back to us within a minute and answered most of our questions with ease. Their support center is still coming together as their content team fills it with guides about the host of uses for their VPN.

Jurisdiction

SurfShark joins a few other VPN providers based in the British Virgin Islands, so it is not subject to any federal laws to keep logs.

Apps

Their apps work on all phones, operating systems, and browsers.

Our only personal gripe was that we found the desktop application had an annoying habit of freezing. If the kill switch is enabled, you disconnect the VPN, to reconnect to a different location, it tended to freeze.

Servers

SurfShark has 800+ VPN servers in 69 locations across 50 countries.

Final Thoughts

At first, I loved SurfShark. I raved about it to my friends, but I ended up changing providers. 

SurfShark is on its way to becoming a great VPN but it’s not quite there yet. There are still some kinks in their application, slow connection times, and patchy server locations.

Don’t get me wrong, they also have some brilliant functions under the hood like Clean Web, MultiHop, and good server selection. I think these are just teething troubles for a quickly growing company.

But for now, I’m happy to pay a bit more for stability.

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