Fix Check the Log For More Information Kodi Error

You are in the middle of installing an add on or streaming a file when you get an error pop up which says “Check the log for more information”

Perhaps you refresh and the error message goes away, but if this persist then its time to delve a bit deeper and get to know your error log.

In this guide we look at what an error log is and why we get it, how can check it and importantly how to fix it.

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What is an Error Log?

All software has an error log, which provides a written blow by blow account of errors that. It’s simply a record of events that are being tracked through your Kodi log file.

By checking the error log, we can begin to understand where a software error had originated from.

Why Am I Getting This Error?

Understanding why you get an error is like asking how long a piece of string is.

Generally, errors in Kodi tend to come from missing files which should in an add on that you are installing. Corrupted files are common when dealing with Kodi add ons, which is why we always advise that you download them from their official website and sources.

Also, sometimes files from a new add on may have the same name as another script running on Kodi. This creates a conflict and an error.

But only through checking the error log can you start to get to the bottom of the error.




How Can I Check My Error Log?

You can check your error log using an official Kodi add on called Log Viewer, which you can install in a few simple steps:

  1. Start on the Kodi Home Screen
  2. Go to Add ons
  3. Click install from repository
  4. Kodi Add ons repository
  5. Program add ons
  6. Log Viewer for Kodi
  7. Install and run the Log Viewer add on
  8. On the Add on screen select setting and then invert log, so that you can see the most recent error messages first. Alternatively, you can check the option “show log when error occurs”
  9. Close the setting tabs and click the “Show Log “option
  10. Errors will be obvious with a large “ERROR” message next to a time stamp 

Saving the errors to a notepad or taking a photo of them at the time is useful to compare once you run through the fixes.

If the error persists then you can check if it’s the same error and use it on forum and message board to gain insights from other users.

Fixing the Error Log

Bearing in mind that errors can be far-reaching we have several fixes that will probably get your error fixed. Run through each fix in turn and then retry the original add on and see if the error has disappeared

Clear Cache

A cache is a store of temporary files which are saved to allow add ons, and media to run faster upon the second time of asking. By storing these files your device does not have to keep requesting the same resources from the server.

Kodi does not have an inbuilt maintenance function for clear cache. We recommend downloading Raw Maintenance, thought there are plenty of other good programmes like Indigo, Ares Wizard and Looking Glass.

Download Raw Maintenance using the following steps:

  1. Start on the Kodi Home Screen
  2. Go to setting and File Manager
  3. Add source and add none, enter the following URL in the pop-up bar:
  4. Name the file and then go back to home, setting and install from zip file. Wait for the file to unzip
  5. Finally install the add on from repository
  6. Return to the home screen and run Raw Maintenance, from the settings menu click clear cache and purge packages

Clearing cache is a good place to start and should fix most errors. If the problem persists, move onto the next fix.



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Installing and Updating Kodi URL Resolver

Kodi URL Resolver is pivotal for most add ons to work. By converting fetched URL files into workable media files that can be played within the media player.

Without it you will get a lot of broken links. Many problems can persist because your add on may not be getting the most up to date links. If you don’t already have it, the following is a guide to install and then update URL Resolver:

  1. From the Kodi Home screen to go setting, File Manager, Add source, Add none and then write in this URL:
  2. Name the file then go to unzip file, once unzipped install the add on
  3. Return to the home screen and go to settings, click the button in the left-hand corner which says Beginner to change it to Expert
  4. Click on add ons and manage dependencies, from here click URL Resolver, settings and then update

Check to see if the error persists. The first 2 fixes will get rid of the majority of problems

Check the Add On

If the problem continues, but does not seem to occur in other add ons, then you may want to check the version you have installed using the following checklist:

  • Does the error occur persistently or only when playing a specific file?
  • Did you install the add on from its official source or a third-party website?
  • Have you tried uninstalling and reinstalling the add on?
  • Is the add on updated to the latest version?
  • Is Kodi updated to the latest version? (You may also want to try downgrading Kodi to an older version if the problem has only recently started since a recent Kodi update)

If you check the error log and see 404 errors that means that the add on cannot communicate with the server and may have internal issues.

Many add ons lapse into obscurity simply because the developer stops working on them. In which case maybe just drop the add on and use Google to find one that works.


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Final Thoughts

If you have got here and the error persist, we have 2 final solutions. Use a trusted VPN to prevent your Internet Service Provider from blocking your access to certain IP addresses. Or take the error log and find a reputable Kodi forum, paste the log and report your issue with as much detail as possible, including the add on you are using, the version of Kodi and the add on.

Some errors just need more than a guide, then need a community!

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2 thoughts on “Fix Check The Log For More Information Kodi Error

  1. This blog was… how do I say it? Relevant!! Finally I’ve found something which helped me.
    Appreciate it!

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